In the world of PMU, not every client interaction will be smooth sailing. Sometimes, clients may be unhappy with their results or have other issues that need to be addressed. Here’s a few key things on how to handle these difficult conversations with professionalism and empathy.

• Stay Calm and Professional: If a client is dissatisfied, remain calm and listen to their concerns. Resist the urge to become defensive, and instead focus on finding a solution. A professional approach will not only resolve the issue but also help preserve your reputation.
• Offer Solutions, Not Excuses: If a client expresses dissatisfaction, acknowledge their feelings and offer potential solutions,  like a touch-up session. Offering a solution demonstrates your commitment to customer satisfaction and your willingness to make things right.

Lastly consultations can be a game changer setting the foundation for both you and the client being in the same page and to set realistic expectations.